| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 256-bit encryption. Please visit our Secure
Shopping page for more information.
|
| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 256-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
|
| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
|
| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
|
| 5. |
You
can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
|
| 6. |
Every
package that we ship out includes insurance and a tracking number; you can
track the order by logging in to the Order
Status and reviewing your order from there. We suggest to Contact
USPS directly for further assistance in tracking your order after it
has been shipped (make sure to have your tracking number on hand).
|
| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
|
| 8. |
We
do not give refunds; all of our sales are final. In order to prevent from
purchasing an incorrect product, we always urge our customers to please
use all of the information that we provide for our products e.g. measurements,
color variations, images, description, etc. We also urge our customers to
please do your part by checking first with your local government or local
authorities and see what you can import, buy, carry, train with, use, etc.
Please visit our Terms
page for more information about our terms and conditions.
|
| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the left navigational menu to find what you are
looking for, you can also click on 'Search'
and type a search term related to what you are looking for and all corresponding
results will be displayed.
|
| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the left navigational menu and under the 'Products'
button link, you can also view informational web pages that we have set
up so you can get some information on our company and our products.
|
| 11. |
Information about our
company is available on the About Us page.
|
| 12. |
Our contact information
is provided on our Contact page.
|
| 13. |
We will not knowingly ship illegal items anywhere. Some foreign countries may confiscate the items before you receive it, we will still ship it if you wish though. You must do your part by checking first with your local government or local authorities and see what you can import, buy, carry, train with, use, etc.
|
| 14. |
We
use the United States Postal
Service (USPS) to ship our products world wide. Please visit our Shipping
page for more information.
|
