Frequently Asked Questions from Our
|FAQ - ONLINE STORE
Is it secure to
order from this site?
Yes. Our shopping cart
processes all the information by using the latest security
technology: SSL 256-bit encryption. Please visit our Secure Shopping
page for more information.
Do you keep my
Yes, your personal
information is securely stored in our Ecommerce database with the
same SSL 256-bit encryption. You have the option to make this
information available for future orders when logging in, so that you
do not have to type it again when you come back and shop from
When will my
credit card be charged?
Credit cards are
charged at the time of the order, before the order is shipped out.
You will receive notification by e-mail if the payment was
I forgot my
account password. How do I retrieve it?
If you forgot your
password, you can retrieve it by clicking on the Forgot Password
link on the Order Status page or
during the checkout process while placing a new order.
How do I find a
There are various ways of finding a product. You can use our search form located at the top right corner of our site and type a search term related to what you are looking for and all corresponding results will be displayed. You may also click on the Search link from our left navigational menu and perform an advanced search for products on our site. You can also browse our online store through categories by clicking on the left navigational menu to find what you are looking for.
If you are on our mobile site you can browse our online store through categories or use our search form by clicking on the Shop for Products or Search Products links from the navigational menu at the bottom.
How do I
navigate through the site?
There are links and
buttons on the site to get you where you want to go. Products are
available from the left navigational menu and under the Products button link; you can also
view informational web pages that we have set up so you can get some
information on our company and our products. If you are on our
mobile site you can browse our online store by using the
navigational menu at the bottom.
How can I put in
a shipping address that is different from the billing
You can't. We only ship to the
billing address in order to minimize fraud liability.
How do I track
Every package that we
ship out includes insurance and a tracking number; you can track the
order by logging in to the Order
Status and reviewing your order from there. We suggest to
Contact FedEx or UPS directly if you need further assistance in
tracking your order after it has been shipped.
||FAQ - COMPANY|
Do you sell or
trade any of my information?
We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to
What is your
You will need to contact us within 7 days of receiving your order and we will gladly give you a refund, a store credit or an exchange in a rare circumstance that you received an incorrect product, a damaged product due to shipping or received a defective product due to defects in manufacturing.
DO NOT ship the item to our general mailing address and DO NOT throwaway the item; contact us within 7 days of receiving your order and we will give you detailed instructions on what to do.
Please visit our Terms page for more information about our terms and conditions.
How can I get
information about your company?
about our company is available on the About
How do I contact
information is provided on our Contact
Do you have a
physical store or is it only online?
Currently, we do
not have a physical store for our customers, our store is only
online and due to County laws, we are not allowed to accept
customers at our place of business without having a proper
How can you sell
something for so much lower than every other website?
We purchase our
products directly from the manufacturers in order to avoid a
middleman. In commerce, those who stand between the manufacturer and
the retailer or consumer are known as middlemen. Those other
websites most likely purchase their products from a middleman and
end up paying a lot more for a product than it's worth. In order for
a company to purchase products directly from a manufacturer, the
company needs to be legalized and be able to provide proof of
business to the manufacturing company they wish to purchase from. If
you do not have a legal corporation established, then you cannot
purchase directly from a manufacturer and would have to end up
purchasing from a middleman instead. We hope this explanation helps
you understand how we are able to provide our customers with quality
products at affordable prices.
How can I apply
for a wholesale account?
Wholesale accounts are available for martial arts schools and stores that order $300 or more in merchandise. Please visit our Wholesale page for detailed instructions on how to sign up for a wholesale account.