| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 256-bit encryption. Please visit our Secure
Shopping page for more information.
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| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 256-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
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| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
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| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
|
| 5. |
You
can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
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| 6. |
Every
package that we ship out includes insurance and a tracking number; you can
track the order by logging in to the Order
Status and reviewing your order from there. We suggest to Contact USPS or UPS directly if you need further assistance in tracking your order after it
has been shipped.
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| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
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| 8. |
We
do not give refunds; all of our sales are final. In order to prevent from
purchasing an incorrect product, we always urge our customers to please
use all of the information that we provide for our products e.g. measurements,
color variations, images, description, etc. Please visit our Terms
page for more information about our terms and conditions.
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| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the left navigational menu to find what you are
looking for, you can also click on 'Search'
and type a search term related to what you are looking for and all corresponding
results will be displayed.
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| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the left navigational menu and under the 'Products'
button link, you can also view informational web pages that we have set
up so you can get some information on our company and our products.
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| 11. |
Information about our
company is available on the About Us page.
|
| 12. |
Our contact information
is provided on our Contact page.
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| 13. |
We
never have any issues when shipping our products domestically within the
United States and according to the United
States Postal Service there are no laws against shipping any of our
weapons or other martial arts related products domestically within the United
States. The only few times that we do have issues when shipping our products
is when it's being shipped internationally to a foreign Country. Some foreign
Countries may not accept our products or may confiscate your package for
a period of time before allowing it into the Country.
It will be the customer's responsibility to perform the proper research
and find out what can be imported into their own Country. You may use the
United
States Postal Service International Mail Manual as an online resource
for what can be imported to foreign Countries, but the best advice that
we can give you is to check with your local government or local authorities
and see what you can import, buy, carry, train with, use, etc. Please visit
our Shipping page
for more information regarding shipping.
|
| 14. |
We
use the United
States Postal Service (USPS) and the United
Parcel Service (UPS) to ship our products world wide. Please visit our Shipping
page for more information.
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| 15. |
Currently, we do not have a physical store for our local customers, our store is only online. If you wish to save on shipping cost you are welcome to schedule an appointment with us in order to pick up your purchase at our location.
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